F.A.Q.s

Q. What is your return policy?

A. Free Hand Fashion will exchange or issue a full refund for all items received within 30 days of shipment, provided the items are unworn, unwashed, and free of defects. 

Q. How do I reach Customer Service?

A. Please email us at emily@freehandfashion.com

Q. Do you offer gift certificates?

A. Yes, please follow this link to purchase an electronic gift certificate: http://store.freehandfashion.com/giftcertificates.php

Q. What shipping service do you use?

A. We use UPS Ground unless requested otherwise.

Q. With standard shipping procedures, how long will it take for my package to ship?

A. UPS takes 5-6 business days within the US

Q. Can I pay for specialty shipping?

A. Yes you can choose faster shipping methods, such as Fedex Express Saver and Fedex Standard Overnight.

Q. Do you offer international shipping?

A. Yes we can ship internationally via USPS.

Q. How can I find the status of my order?

A. You may contact us at and we can send you the tracking number of your package.

Q. What credit cards do you accept?

A. We accept Visa, Mastercard and Amex.

Q. Do you charge sales tax?

A. We charge sales tax for customers in California. The rate is 9.25%.

Q. Are the shopping transactions secure?

A. All online transactions at FreeHandFashion.com are handled with industry-standard SSL encryption.

Q. Are all your products made from ecologically conscious materials?

A. Yes they are. We use only 100% organic cotton, hemp, bamboo and other sustainable fabrics with a hint of spandex for added durability and form fitting qualities. We use the lowest impact processing methods currently available to us.